Client Assistance Program (CAP) Brochure - English

CAP -- ASSISTANCE WITH VOCATIONAL REHABILITATION & INDEPENDENT LIVING PROGRAMS

ABOUT US
DISABILITY RIGHTS OREGON (DRO) promotes OPPORTUNITY, ACCESS & CHOICE
for individuals with disabilities.  We assist people with legal representation, advice and information designed to help solve problems directly related to their disabilities.  All of our services are confidential and free of charge.

CLIENT ASSISTANCE PROGRAM
The Client Assistance Program (CAP) helps people having difficulty seeking or receiving vocational rehabilitation services from Oregon’s Office of Vocational Rehabilitation Services (OVRS), Independent Living (IL) centers, the Oregon Commission for the Blind, and tribal programs.

CAP OFFERS INFORMATION, ADVICE AND ADVOCACY THAT FACILITATES EMPLOYMENT AND INDEPENDENT LIVING.

We provide information about VR, IL and employment services and benefits, teach you how to protect and assert your rights, and inform you about your responsibilities.

WE CAN HELP.  CALL US.

Need or receiving VR, IL or employment services?
Been denied VR, IL or employment services?
Disagree with your VR or IL counselor’s decisions about the services you receive or need?
Had your VR or IL case(s) closed?

YOUR RIGHTS:
Determination of your eligibility for services within 60 days
Understanding the process and how decisions are made
Participation in assessments and in the development of your Individualized Plan for Employment
A written copy of your Individualized Plan for Employment and all decisions
Review of your Individualized Plan for Employment once a year
Appeal of decisions you disagree with, including receiving a due process hearing and continuation of services during the appeal period
Mediation of disagreements if you’ve requested a hearing

YOUR RESPONSIBILITIES:
Communicate openly with your VR or IL counselor, including discussing your concerns, interests, desires and goals
Maintain records of what is said and all paperwork you are given
Keep your counselor informed of changes in your circumstances
Ask questions when you do not understand
Get the facts and follow the correct steps to make a complaint or to appeal if you don’t agree with a decision

DONATIONS
Disability Rights Oregon is tax-exempt under Section 501(c)(3) of the Internal Revenue Code. Contributions are tax-deductible.

RESOURCES
DBTAC Northwest

Tribal VR — Confederated Tribes of Grand Ronde

Oregon’s Office of Vocational Rehabilitation Services
Voice: 503-879-4543

Tribal VR — Confederated Tribes of Warm Springs
Voice 1-877-277-0513
TTY: 1-866-801-0130

Oregon Commission for the Blind
Voice: 541-553-4952

Job Accommodation Network
Voice: 1-888-202-5463
TTY: 971-673-1577

Oregon’s Independent Living (IL) Centers
Voice: 1-800-526-7234
TTY: 1-877-781-9403

FUNDING
Major funding for the CAP Program at Disability Rights Oregon is provided by the US Department of Education, Rehabilitation Services Administration.  The contents of this publication are the sole
responsibility of Disability Rights Oregon and do not represent the official views of the Rehabilitation Services Administration.

CONTACT US
DISABILITY RIGHTS OREGON
620 SW Fifth Avenue, Suite 500
Portland, OR 97204
Voice: 503-243-2081 or 1-800-452-1694
TTY: 503-323-9161 or 1-800-556-5351
Fax: 503-243-1738 or 1-888-222-7084
E-mail: welcome@disabilityrightsoregon.org
Website: www.disabilityrightsoregon.org

GRIEVANCE PROCESS
Disability Rights Oregon has a formal client grievance (appeal) process. Details and forms are available upon request.

Printed in-house on 100% post consumer recycled paper
Alternate formats available upon request
Disability Rights Oregon is the Protection & Advocacy System for Oregon